Where do you deliver to?

We offer FREE monthly delivery to pickup locations in the following communities:

• SOUTH DELIVERY
  
  Innisfail, Olds, Didsbury, Balzac, Calgary North, Calgary South
  
  Our South delivery route is typically scheduled for the first Saturday of every month (statuatory holidays may affect this)

What are your upcoming delivery dates?

What time should I arrive at the pickup location?

Once you have placed your order online, you will receive an (automated) email a few days prior to the delivery date. This email will contain your Order Pickup Number. Your Order Pickup Number identifies your order at your pickup location, and will correspond with a specific time to arrive and collect your order. Several of our pickup locations have been broken down into time slots based on your Order Pickup Number. This facilitates the efficient and systematic unloading of our delivery trucks. Your Order Pickup Number will correspond with a specific pickup time. Please arrive at your order pickup location on time.

• If you arrive early - Please wait off to the side until your specific pickup time, as your order will not have been unloaded from the delivery trucks yet.
  
• If you arrive late, and we are still at the pickup location - Please join the customer line-up and we will be happy to assist you in collecting your order.
  
• If you arrive late, and we are no longer at the pickup location - Please proceed to the next delivery location on the route to collect your order (ie; if you miss the Balzac pickup, please proceed to the Calgary South pickup location)
  
• If you are unable to collect your order on delivery day - Please contact us by email (info@thecompletek9.ca) to advise us BEFORE your scheduled pick-up time.
  
• If you do not claim your order (and do not notify us before your pickup time) - Please note that a restocking fee of $10.00 (per bag) will be applied to any unclaimed orders

When will I receive my Order Pickup Number?

Once you have placed your order online, you will receive an (automated) email a few days prior to the delivery date. This email will contain your Order Pickup Number.

How can I place an order for the next delivery?

We have transitioned to online ordering. Orders are now placed through our online store, which can be found here. At the time of checkout, you can easily select a pickup location/date for your order that corresponds with our upcoming deliveries. You can place orders anytime before order cut off for the next scheduled delivery date.

When do I need to submit my order by? (order cutoff dates)

Orders are accepted up until noon on the Monday before each delivery date. (ie; If ordering for delivery to Edmonton on Saturday February 24, orders will be accepted until noon on Monday February 19)

How do I pay for my order?

**** ON MAY 1, 2018 WE WILL BE TRANSITIONING TO ONLINE PAYMENTS ONLY (BY CREDIT CARD OR INTERAC ONLINE/DEBIT) AND WILL NO LONGER BE ACCEPTING CASH, CHEQUES, OR E-TRANSFERS**** When placing your order through our online store, we offer several convenient payment options at the time of checkout:

1. Credit Card
   Your order can be pre-paid by credit card (Visa, MasterCard, American Express) safely & securely through our online payment processor, at the time of checkout.
   
2. Interac Online (Debit Card)
   Your order can be pre-paid by debit card via online banking (Interac Online) safely & securely through our online payment processor, at the time of checkout.
   
   Our online payment processing is provided by Moneris. At no time does The Complete K9 have access to (or store) your credit/debit card information. For more information on the security of your credit/debit card and personal information, please visit https://www.moneris.com

I keep forgetting to place my order before cut off! How can I receive reminders?

Right on the homepage of our website there is a link to "JOIN OUR EMAIL LIST" for delivery date reminders. We typically only send two emails per month to remind you and to provide you with important delivery information, specials, and changes.

Where do you deliver to?

We offer FREE monthly delivery to pickup locations in the following communities:

• SOUTH DELIVERY
  
  Innisfail, Olds, Didsbury, Balzac, Calgary North, Calgary South
  
  Our South delivery route is typically scheduled for the first Saturday of every month (statuatory holidays may affect this)

What are your upcoming delivery dates?

What time should I arrive at the pickup location?

Once you have placed your order online, you will receive an (automated) email a few days prior to the delivery date. This email will contain your Order Pickup Number. Your Order Pickup Number identifies your order at your pickup location, and will correspond with a specific time to arrive and collect your order. Several of our pickup locations have been broken down into time slots based on your Order Pickup Number. This facilitates the efficient and systematic unloading of our delivery trucks. Your Order Pickup Number will correspond with a specific pickup time. Please arrive at your order pickup location on time.

• If you arrive early - Please wait off to the side until your specific pickup time, as your order will not have been unloaded from the delivery trucks yet.
  
• If you arrive late, and we are still at the pickup location - Please join the customer line-up and we will be happy to assist you in collecting your order.
  
• If you arrive late, and we are no longer at the pickup location - Please proceed to the next delivery location on the route to collect your order (ie; if you miss the Balzac pickup, please proceed to the Calgary South pickup location)
  
• If you are unable to collect your order on delivery day - Please contact us by email (info@thecompletek9.ca) to advise us BEFORE your scheduled pick-up time.
  
• If you do not claim your order (and do not notify us before your pickup time) - Please note that a restocking fee of $10.00 (per bag) will be applied to any unclaimed orders

When will I receive my Order Pickup Number?

Once you have placed your order online, you will receive an (automated) email a few days prior to the delivery date. This email will contain your Order Pickup Number.

How can I place an order for the next delivery?

We have transitioned to online ordering. Orders are now placed through our online store, which can be found here. At the time of checkout, you can easily select a pickup location/date for your order that corresponds with our upcoming deliveries. You can place orders anytime before order cut off for the next scheduled delivery date.

When do I need to submit my order by? (order cutoff dates)

Orders are accepted up until noon on the Monday before each delivery date. (ie; If ordering for delivery to Edmonton on Saturday February 24, orders will be accepted until noon on Monday February 19)

How do I pay for my order?

**** ON MAY 1, 2018 WE WILL BE TRANSITIONING TO ONLINE PAYMENTS ONLY (BY CREDIT CARD OR INTERAC ONLINE/DEBIT) AND WILL NO LONGER BE ACCEPTING CASH, CHEQUES, OR E-TRANSFERS**** When placing your order through our online store, we offer several convenient payment options at the time of checkout:

1. Credit Card
   Your order can be pre-paid by credit card (Visa, MasterCard, American Express) safely & securely through our online payment processor, at the time of checkout.
   
2. Interac Online (Debit Card)
   Your order can be pre-paid by debit card via online banking (Interac Online) safely & securely through our online payment processor, at the time of checkout.
   
   Our online payment processing is provided by Moneris. At no time does The Complete K9 have access to (or store) your credit/debit card information. For more information on the security of your credit/debit card and personal information, please visit https://www.moneris.com

I keep forgetting to place my order before cut off! How can I receive reminders?

Right on the homepage of our website there is a link to "JOIN OUR EMAIL LIST" for delivery date reminders. We typically only send two emails per month to remind you and to provide you with important delivery information, specials, and changes.

RED DEER

MEMORIAL CENTRE PARKING LOT Pickup time: ORDER PICKUP # 1-30--> 8:45 AM ORDER PICKUP # 31+ --> 9:00 AM

SYLVAN LAKE

ACROSS FROM THE LEGION Pickup time: ALL ORDERS --> 10:00 AM

Where do you deliver to?

We offer FREE monthly delivery to pickup locations in the following communities:

• SOUTH DELIVERY
  
  Innisfail, Olds, Didsbury, Balzac, Calgary North, Calgary South
  
  Our South delivery route is typically scheduled for the first Saturday of every month (statuatory holidays may affect this)

What are your upcoming delivery dates?

What time should I arrive at the pickup location?

Once you have placed your order online, you will receive an (automated) email a few days prior to the delivery date. This email will contain your Order Pickup Number. Your Order Pickup Number identifies your order at your pickup location, and will correspond with a specific time to arrive and collect your order. Several of our pickup locations have been broken down into time slots based on your Order Pickup Number. This facilitates the efficient and systematic unloading of our delivery trucks. Your Order Pickup Number will correspond with a specific pickup time. Please arrive at your order pickup location on time.

• If you arrive early - Please wait off to the side until your specific pickup time, as your order will not have been unloaded from the delivery trucks yet.
  
• If you arrive late, and we are still at the pickup location - Please join the customer line-up and we will be happy to assist you in collecting your order.
  
• If you arrive late, and we are no longer at the pickup location - Please proceed to the next delivery location on the route to collect your order (ie; if you miss the Balzac pickup, please proceed to the Calgary South pickup location)
  
• If you are unable to collect your order on delivery day - Please contact us by email (info@thecompletek9.ca) to advise us BEFORE your scheduled pick-up time.
  
• If you do not claim your order (and do not notify us before your pickup time) - Please note that a restocking fee of $10.00 (per bag) will be applied to any unclaimed orders

When will I receive my Order Pickup Number?

Once you have placed your order online, you will receive an (automated) email a few days prior to the delivery date. This email will contain your Order Pickup Number.

How can I place an order for the next delivery?

We have transitioned to online ordering. Orders are now placed through our online store, which can be found here. At the time of checkout, you can easily select a pickup location/date for your order that corresponds with our upcoming deliveries. You can place orders anytime before order cut off for the next scheduled delivery date.

When do I need to submit my order by? (order cutoff dates)

Orders are accepted up until noon on the Monday before each delivery date. (ie; If ordering for delivery to Edmonton on Saturday February 24, orders will be accepted until noon on Monday February 19)

How do I pay for my order?

**** ON MAY 1, 2018 WE WILL BE TRANSITIONING TO ONLINE PAYMENTS ONLY (BY CREDIT CARD OR INTERAC ONLINE/DEBIT) AND WILL NO LONGER BE ACCEPTING CASH, CHEQUES, OR E-TRANSFERS**** When placing your order through our online store, we offer several convenient payment options at the time of checkout:

1. Credit Card
   Your order can be pre-paid by credit card (Visa, MasterCard, American Express) safely & securely through our online payment processor, at the time of checkout.
   
2. Interac Online (Debit Card)
   Your order can be pre-paid by debit card via online banking (Interac Online) safely & securely through our online payment processor, at the time of checkout.
   
   Our online payment processing is provided by Moneris. At no time does The Complete K9 have access to (or store) your credit/debit card information. For more information on the security of your credit/debit card and personal information, please visit https://www.moneris.com

I keep forgetting to place my order before cut off! How can I receive reminders?

Right on the homepage of our website there is a link to "JOIN OUR EMAIL LIST" for delivery date reminders. We typically only send two emails per month to remind you and to provide you with important delivery information, specials, and changes.