// IMPORTANT DELIVERY INFORMATION //
Order & Delivery Steps
1. CUT OFF for orders is Monday at NOON prior to the delivery date. No exceptions!
2. Click the “Order Online” tab – select desired products and add to the cart. .
3. Follow checkout process (all orders must be prepaid online – Debit, Visa Debit, Credit Card). If someone is picking up for you, provide their phone number in the "Special Request" section. Please contact us if you have any problems:
4. You will receive TWO emails. The first is your order confirmation with your total that you will receive immediately - please review this information to ensure accuracy, the second email is sent on the TUESDAY before delivery and will have your pickup number. YOU WILL NEED THIS NUMBER FOR PICKUP. If you cannot find these emails please search in the search bar of your inbox and they should come up. Sometimes these end up in your junk/spam/purchases.
5. Once you receive your pick-up number correspond it to the pick-up time slots below. Click the + sign to expand the box.
6. Show up to your selected location at your allotted time. Review the delivery location maps below.
7. Please review the drive-through instructions, pull up to us and give us your pickup number.
8. We will load your product for you!
VIEW UPDATED NO SHOW POLICY (July 7, 2020) here!
2021
(Click to Enlarge/Print)
NOW OFFERING CONVENIENT DRIVE-THROUGH PICKUP SERVICE AT MOST DELIVERY LOCATIONS!
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Please open your tailgate/trunk before pulling up to the table
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Please remain in your vehicle, we will load your order for you
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Please be ready to provide your Order Pickup Number
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Please be respectful of nearby businesses and don't block traffic

PICKUP LOCATION INFORMATION
(CLICK THE + SIGN TO VIEW ADDITIONAL INFORMATION)

CENTRAL DELIVERY
General Delivery Information (FAQ's)
Where do you deliver to?
-
SOUTH DELIVERY
Innisfail, Olds, Didsbury, Balzac, Calgary North, Calgary South
Our South delivery route is typically scheduled for the first Saturday of every month (statuatory holidays may affect this)
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NORTH DELIVERY
Wetaskiwin, Leduc, Edmonton South, Edmonton North, St. Albert, Morinville, Stony Plain, Entwhistle, Drayton Valley, Alsike, Winfield, Rimbey
Our North delivery route is typically scheduled for the third Saturday of every month (statuatory holidays may affect this)
-
CENTRAL DELIVERY
Red Deer, Sylvan Lake
Our Central delivery is usually scheduled for the second Saturday of every month (statuatory holidays may affect this)
What are your upcoming delivery dates?
What time should I arrive at the pickup location?
Once you have placed your order online, you will receive an (automated) email a few days prior to the delivery date. This email will contain your Order Pickup Number.
-
If you arrive early - Please wait off to the side until your specific pickup time, as your order will not have been unloaded from the delivery trucks yet.
-
If you arrive late, and we are still at the pickup location - Please join the customer line-up and we will be happy to assist you in collecting your order.
-
If you arrive late, and we are no longer at the pickup location - Please proceed to the next delivery location on the route to collect your order (ie; if you miss the Balzac pickup, please proceed to the Calgary South pickup location)
-
If you are unable to collect your order on delivery day - Please contact us by email (info@thecompletek9.ca) to advise us BEFORE your scheduled pick-up time.
-
If you do not claim your order (and do not notify us before your pickup time) - Please note that a restocking fee of $10.00 (per bag) will be applied to any unclaimed orders
When will I receive my Order Pickup Number?
Once you have placed your order online, you will receive an (automated) email a few days prior to the delivery date. This email will contain your Order Pickup Number.
How can I place an order for the next delivery?
We have transitioned to online ordering. Orders are now placed through our online store, which can be found here.
When do I need to submit my order by? (order cutoff dates)
Orders are accepted up until noon on the Monday before each delivery date.
How do I pay for my order?
**** ON MAY 1, 2018 WE WILL BE TRANSITIONING TO ONLINE PAYMENTS ONLY (BY CREDIT CARD OR INTERAC ONLINE/DEBIT) AND WILL NO LONGER BE ACCEPTING CASH, CHEQUES, OR E-TRANSFERS****
-
Credit Card
Your order can be pre-paid by credit card (Visa, MasterCard, American Express) safely & securely through our online payment processor, at the time of checkout.
-
Interac Online (Debit Card)
Your order can be pre-paid by debit card via online banking (Interac Online) safely & securely through our online payment processor, at the time of checkout.
Our online payment processing is provided by Moneris. At no time does The Complete K9 have access to (or store) your credit/debit card information. For more information on the security of your credit/debit card and personal information, please visit https://www.moneris.com
I keep forgetting to place my order before cut off! How can I receive reminders?
Right on the homepage of our website there is a link to "JOIN OUR EMAIL LIST" for delivery date reminders. We typically only send two emails per month to remind you and to provide you with important delivery information, specials, and changes.
NORTH DELIVERY
WETASKIWIN
LEDUC
EDMONTON NORTH *NEW TIMES*
ST. ALBERT *NEW TIMES*
MORINVILLE *NEW TIME*
STONY PLAIN *NEW AM TIMES*
ENTWHISTLE *NEW AM TIME*
DRAYTON VALLEY *NEW AM TIME*
ALSIKE *NEW TIME*
WINFIELD *NEW TIME*
RIMBEY *NEW TIME*
EDMONTON SOUTH *NEW TIMES*
3110 CALGARY TRAIL NW
ORDER PICKUP # 1-30 --> 9:20AM
ORDER PICKUP # 31-60 --> 9:35AM
ORDER PICKUP # 61-90 --> 9:50AM
ORDER PICKUP # 91-120 --> 10:05AM
ORDER PICKUP # 121-150 --> 10:20AM
ORDER PICKUP # 151+ --> 10:35AM
EFFECTIVE JANUARY 1, 2021 WE ARE NO LONGER DELIVERING TO BALZAC, NORTH OR SOUTH CALGARY
PLEASE CONTACT ONE OF OUR GREAT DISTRIBUTORS
INFORMATION CAN BE FOUND ON THE
'WHERE TO BUY' PAGE OF OUR WEBSITE
Thank you!
General Delivery Information (FAQ's)
Where do you deliver to?
-
SOUTH DELIVERY
Innisfail, Olds, Didsbury, Balzac, Calgary North, Calgary South
Our South delivery route is typically scheduled for the first Saturday of every month (statuatory holidays may affect this)
-
NORTH DELIVERY
Wetaskiwin, Leduc, Edmonton South, Edmonton North, St. Albert, Morinville, Stony Plain, Entwhistle, Drayton Valley, Alsike, Winfield, Rimbey
Our North delivery route is typically scheduled for the third Saturday of every month (statuatory holidays may affect this)
-
CENTRAL DELIVERY
Red Deer, Sylvan Lake
Our Central delivery is usually scheduled for the second Saturday of every month (statuatory holidays may affect this)
What are your upcoming delivery dates?
What time should I arrive at the pickup location?
Once you have placed your order online, you will receive an (automated) email a few days prior to the delivery date. This email will contain your Order Pickup Number.
-
If you arrive early - Please wait off to the side until your specific pickup time, as your order will not have been unloaded from the delivery trucks yet.
-
If you arrive late, and we are still at the pickup location - Please join the customer line-up and we will be happy to assist you in collecting your order.
-
If you arrive late, and we are no longer at the pickup location - Please proceed to the next delivery location on the route to collect your order (ie; if you miss the Balzac pickup, please proceed to the Calgary South pickup location)
-
If you are unable to collect your order on delivery day - Please contact us by email (info@thecompletek9.ca) to advise us BEFORE your scheduled pick-up time.
-
If you do not claim your order (and do not notify us before your pickup time) - Please note that a restocking fee of $10.00 (per bag) will be applied to any unclaimed orders
When will I receive my Order Pickup Number?
Once you have placed your order online, you will receive an (automated) email a few days prior to the delivery date. This email will contain your Order Pickup Number.
How can I place an order for the next delivery?
We have transitioned to online ordering. Orders are now placed through our online store, which can be found here.
When do I need to submit my order by? (order cutoff dates)
Orders are accepted up until noon on the Monday before each delivery date.
How do I pay for my order?
**** ON MAY 1, 2018 WE WILL BE TRANSITIONING TO ONLINE PAYMENTS ONLY (BY CREDIT CARD OR INTERAC ONLINE/DEBIT) AND WILL NO LONGER BE ACCEPTING CASH, CHEQUES, OR E-TRANSFERS****
-
Credit Card
Your order can be pre-paid by credit card (Visa, MasterCard, American Express) safely & securely through our online payment processor, at the time of checkout.
-
Interac Online (Debit Card)
Your order can be pre-paid by debit card via online banking (Interac Online) safely & securely through our online payment processor, at the time of checkout.
Our online payment processing is provided by Moneris. At no time does The Complete K9 have access to (or store) your credit/debit card information. For more information on the security of your credit/debit card and personal information, please visit https://www.moneris.com
I keep forgetting to place my order before cut off! How can I receive reminders?
Right on the homepage of our website there is a link to "JOIN OUR EMAIL LIST" for delivery date reminders. We typically only send two emails per month to remind you and to provide you with important delivery information, specials, and changes.