// IMPORTANT DELIVERY INFORMATION // 

Order & Delivery Steps 

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1. CUT OFF for orders is Monday at NOON prior to the delivery date.  No exceptions!

2. Click the “Order Online” tab – select desired products and add to the cart.  .

3. Follow checkout process (all orders must be prepaid online – Debit, Visa Debit, Credit Card).  If someone is picking up for you, provide their phone number in the "Special Request" section.  Please contact us if you have any problems: info@thecompletek9.ca
4. You will receive TWO emails.  The first is your order confirmation with your total that you will receive immediately - please review this information to ensure accuracy, the second email is sent on the TUESDAY before delivery and will have your pickup number.  YOU WILL NEED THIS NUMBER FOR PICKUP.  If you cannot find these emails please search info@thecompletek9.ca in the search bar of your inbox and they should come up.  Sometimes these end up in your junk/spam/purchases.

5. Once you receive your pick-up number correspond it to the pick-up time slots below.  Click the + sign to expand the box.

6. Show up to your selected location at your allotted time.  Review the delivery location maps below.

7. Please review the drive-through instructions, pull up to us and give us your pickup number.

8. We will load your product for you!
 

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VIEW UPDATED NO SHOW POLICY (July 7, 2020) here!

2021

2021 Delivery Schedule - Full Year.jpg

(Click to Enlarge/Print)

NOW OFFERING CONVENIENT DRIVE-THROUGH PICKUP SERVICE AT MOST DELIVERY LOCATIONS!

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  • Please open your tailgate/trunk before pulling up to the table

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  • Please remain in your vehicle,  we will load your order for you

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  • Please be ready to provide your Order Pickup Number

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  • Please be respectful of nearby businesses and don't block traffic

PICKUP LOCATION INFORMATION

(CLICK THE + SIGN TO VIEW ADDITIONAL INFORMATION)

 CENTRAL DELIVERY 

General Delivery Information (FAQ's)

Where do you deliver to?

We offer FREE monthly delivery to pickup locations in the following communities:

  • SOUTH DELIVERY

    Innisfail, Olds, Didsbury, Balzac, Calgary North, Calgary South

    Our South delivery route is typically scheduled for the first Saturday of every month (statuatory holidays may affect this)
  • NORTH DELIVERY

    Wetaskiwin, Leduc, Edmonton South, Edmonton North, St. Albert, Morinville, Stony Plain, Entwhistle, Drayton Valley, Alsike, Winfield, Rimbey

    Our North delivery route is typically scheduled for the third Saturday of every month (statuatory holidays may affect this)
  • CENTRAL DELIVERY

    Red Deer, Sylvan Lake

    Our Central delivery is usually scheduled for the second Saturday of every month (statuatory holidays may affect this)

Please refer to specific pickup location information below.



What are your upcoming delivery dates?



What time should I arrive at the pickup location?

Once you have placed your order online, you will receive an (automated) email a few days prior to the delivery date. This email will contain your Order Pickup Number. Your Order Pickup Number identifies your order at your pickup location, and will correspond with a specific time to arrive and collect your order. Several of our pickup locations have been broken down into time slots based on your Order Pickup Number. This facilitates the efficient and systematic unloading of our delivery trucks. Your Order Pickup Number will correspond with a specific pickup time. Please arrive at your order pickup location on time.

  • If you arrive early - Please wait off to the side until your specific pickup time, as your order will not have been unloaded from the delivery trucks yet.
  • If you arrive late, and we are still at the pickup location - Please join the customer line-up and we will be happy to assist you in collecting your order.
  • If you arrive late, and we are no longer at the pickup location - Please proceed to the next delivery location on the route to collect your order (ie; if you miss the Balzac pickup, please proceed to the Calgary South pickup location)
  • If you are unable to collect your order on delivery day - Please contact us by email (info@thecompletek9.ca) to advise us BEFORE your scheduled pick-up time.
  • If you do not claim your order (and do not notify us before your pickup time) - Please note that a restocking fee of $10.00 (per bag) will be applied to any unclaimed orders



When will I receive my Order Pickup Number?

Once you have placed your order online, you will receive an (automated) email a few days prior to the delivery date. This email will contain your Order Pickup Number.



How can I place an order for the next delivery?

We have transitioned to online ordering. Orders are now placed through our online store, which can be found here. At the time of checkout, you can easily select a pickup location/date for your order that corresponds with our upcoming deliveries. You can place orders anytime before order cut off for the next scheduled delivery date.



When do I need to submit my order by? (order cutoff dates)

Orders are accepted up until noon on the Monday before each delivery date. (ie; If ordering for delivery to Edmonton on Saturday February 24, orders will be accepted until noon on Monday February 19)



How do I pay for my order?

**** ON MAY 1, 2018 WE WILL BE TRANSITIONING TO ONLINE PAYMENTS ONLY (BY CREDIT CARD OR INTERAC ONLINE/DEBIT) AND WILL NO LONGER BE ACCEPTING CASH, CHEQUES, OR E-TRANSFERS**** When placing your order through our online store, we offer several convenient payment options at the time of checkout:

  1. Credit Card
    Your order can be pre-paid by credit card (Visa, MasterCard, American Express) safely & securely through our online payment processor, at the time of checkout.
  2. Interac Online (Debit Card)
    Your order can be pre-paid by debit card via online banking (Interac Online) safely & securely through our online payment processor, at the time of checkout.

    Our online payment processing is provided by Moneris. At no time does The Complete K9 have access to (or store) your credit/debit card information. For more information on the security of your credit/debit card and personal information, please visit https://www.moneris.com



I keep forgetting to place my order before cut off! How can I receive reminders?

Right on the homepage of our website there is a link to "JOIN OUR EMAIL LIST" for delivery date reminders. We typically only send two emails per month to remind you and to provide you with important delivery information, specials, and changes.



NORTH DELIVERY

WETASKIWIN

HWY 13 - Service Road just before HWY 2 Pickup time: ALL ORDERS --> 7:45 AM



LEDUC

PARKING LOT AT 5210 - 50 AVENUE Pickup time: ORDER PICKUP # 1-30--> 8:30AM ORDER PICKUP # 31+ --> 8:45AM



EDMONTON NORTH *NEW TIMES*

BIG RIG POWER (FRONT OF BUILDING) (15515-115A AVENUE) Pickup times: ORDER PICKUP # 1-30 --> 11:20 AM ORDER PICKUP # 31+ --> 11:35 AM



ST. ALBERT *NEW TIMES*

St. Albert Inn & Suites | 156 St Albert Trail - Large parking lot behind the Inn Pickup times: ORDER PICKUP # 1-30 --> 12:15 PM ORDER PICKUP # 31+ --> 12:25 PM



MORINVILLE *NEW TIME*

9402-90 AVE Pickup times: ALL ORDERS --> 1:10 PM



STONY PLAIN *NEW AM TIMES*

HOPE CHURCH PARKING LOT (HWY 779 @ HWY 16 INTERSECTION) Pickup times: *NEW* ORDER PICKUP # 1-30--> 9:05 AM ORDER PICKUP # 31+ --> 9:25 AM



ENTWHISTLE *NEW AM TIME*

ESSO GAS STATION (49 STREET & HWY 16 SERVICE ROAD) Pickup times: ALL ORDERS --> 10:30 AM* *ESTIMATED - WE WILL SEND A TEXT MESSAGE TO YOU AS WE LEAVE THE PREVIOUS STOP TO CONFIRM THE EXACT PICKUP TIME.



DRAYTON VALLEY *NEW AM TIME*

PETRO CANADA TRUCK STOP (2050 - 50 STREET) Pickup times: ALL ORDERS --> 11:40 AM* *ESTIMATED - WE WILL SEND A TEXT MESSAGE TO YOU AS WE LEAVE THE PREVIOUS STOP TO CONFIRM THE EXACT PICKUP TIME.



ALSIKE *NEW TIME*

TEMPO GAS STATION (HIGHWAY 39) Pickup times: ALL ORDERS --> 12:20 PM* *ESTIMATED - WE WILL SEND A TEXT MESSAGE TO YOU AS WE LEAVE THE PREVIOUS STOP TO CONFIRM THE EXACT PICKUP TIME.



WINFIELD *NEW TIME*

Pickup times: ALL ORDERS --> 12:40 PM* *ESTIMATED - WE WILL SEND A TEXT MESSAGE TO YOU AS WE LEAVE THE PREVIOUS STOP TO CONFIRM THE EXACT PICKUP TIME.



RIMBEY *NEW TIME*

A&W PARKING LOT (5702 - 43 STREET) Pickup times: ALL ORDERS --> 1:10 PM* *ESTIMATED - WE WILL SEND A TEXT MESSAGE TO YOU AS WE LEAVE THE PREVIOUS STOP TO CONFIRM THE EXACT PICKUP TIME.



EDMONTON SOUTH *NEW TIMES*

*If you are early, please park until your timeslot - do not enter the lineup*

3110 CALGARY TRAIL NW (Southside Primary Care Network - Parking Lot) Pickup times:
ORDER PICKUP # 1-30 --> 9:20AM
ORDER PICKUP # 31-60 --> 9:35AM
ORDER PICKUP # 61-90 --> 9:50AM
ORDER PICKUP # 91-120 --> 10:05AM
ORDER PICKUP # 121-150 --> 10:20AM
ORDER PICKUP # 151+ --> 10:35AM



EFFECTIVE JANUARY 1, 2021 WE ARE NO LONGER DELIVERING TO BALZAC, NORTH OR SOUTH CALGARY

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PLEASE CONTACT ONE OF OUR GREAT DISTRIBUTORS

 

INFORMATION CAN BE FOUND ON THE

'WHERE TO BUY' PAGE OF OUR WEBSITE

 

Thank you! 

General Delivery Information (FAQ's)

Where do you deliver to?

We offer FREE monthly delivery to pickup locations in the following communities:

  • SOUTH DELIVERY

    Innisfail, Olds, Didsbury, Balzac, Calgary North, Calgary South

    Our South delivery route is typically scheduled for the first Saturday of every month (statuatory holidays may affect this)
  • NORTH DELIVERY

    Wetaskiwin, Leduc, Edmonton South, Edmonton North, St. Albert, Morinville, Stony Plain, Entwhistle, Drayton Valley, Alsike, Winfield, Rimbey

    Our North delivery route is typically scheduled for the third Saturday of every month (statuatory holidays may affect this)
  • CENTRAL DELIVERY

    Red Deer, Sylvan Lake

    Our Central delivery is usually scheduled for the second Saturday of every month (statuatory holidays may affect this)

Please refer to specific pickup location information below.



What are your upcoming delivery dates?



What time should I arrive at the pickup location?

Once you have placed your order online, you will receive an (automated) email a few days prior to the delivery date. This email will contain your Order Pickup Number. Your Order Pickup Number identifies your order at your pickup location, and will correspond with a specific time to arrive and collect your order. Several of our pickup locations have been broken down into time slots based on your Order Pickup Number. This facilitates the efficient and systematic unloading of our delivery trucks. Your Order Pickup Number will correspond with a specific pickup time. Please arrive at your order pickup location on time.

  • If you arrive early - Please wait off to the side until your specific pickup time, as your order will not have been unloaded from the delivery trucks yet.
  • If you arrive late, and we are still at the pickup location - Please join the customer line-up and we will be happy to assist you in collecting your order.
  • If you arrive late, and we are no longer at the pickup location - Please proceed to the next delivery location on the route to collect your order (ie; if you miss the Balzac pickup, please proceed to the Calgary South pickup location)
  • If you are unable to collect your order on delivery day - Please contact us by email (info@thecompletek9.ca) to advise us BEFORE your scheduled pick-up time.
  • If you do not claim your order (and do not notify us before your pickup time) - Please note that a restocking fee of $10.00 (per bag) will be applied to any unclaimed orders



When will I receive my Order Pickup Number?

Once you have placed your order online, you will receive an (automated) email a few days prior to the delivery date. This email will contain your Order Pickup Number.



How can I place an order for the next delivery?

We have transitioned to online ordering. Orders are now placed through our online store, which can be found here. At the time of checkout, you can easily select a pickup location/date for your order that corresponds with our upcoming deliveries. You can place orders anytime before order cut off for the next scheduled delivery date.



When do I need to submit my order by? (order cutoff dates)

Orders are accepted up until noon on the Monday before each delivery date. (ie; If ordering for delivery to Edmonton on Saturday February 24, orders will be accepted until noon on Monday February 19)



How do I pay for my order?

**** ON MAY 1, 2018 WE WILL BE TRANSITIONING TO ONLINE PAYMENTS ONLY (BY CREDIT CARD OR INTERAC ONLINE/DEBIT) AND WILL NO LONGER BE ACCEPTING CASH, CHEQUES, OR E-TRANSFERS**** When placing your order through our online store, we offer several convenient payment options at the time of checkout:

  1. Credit Card
    Your order can be pre-paid by credit card (Visa, MasterCard, American Express) safely & securely through our online payment processor, at the time of checkout.
  2. Interac Online (Debit Card)
    Your order can be pre-paid by debit card via online banking (Interac Online) safely & securely through our online payment processor, at the time of checkout.

    Our online payment processing is provided by Moneris. At no time does The Complete K9 have access to (or store) your credit/debit card information. For more information on the security of your credit/debit card and personal information, please visit https://www.moneris.com



I keep forgetting to place my order before cut off! How can I receive reminders?

Right on the homepage of our website there is a link to "JOIN OUR EMAIL LIST" for delivery date reminders. We typically only send two emails per month to remind you and to provide you with important delivery information, specials, and changes.



*Effective January 1, 2021*
Deliveries to Balzac, Calgary, and Okotoks will cease.  Customers will have access to our products through our distributors listed on the "Where to Buy" tab.

© 2018 - The Complete K9 Ltd.      

Privacy Policy

DISCLAIMER | Due to individual storage, handling, and feeding practices; The Complete K9 Ltd., it’s owner and/or employees,

and affiliated distributors will not be held liable nor responsible for any products sold once they leave our care and custody